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Garmin update their satnavs in 2 ways. One, Garmin Express, updates maps and system software and that works on my Windows 10 PC. However if I want to update the safety camera files I have to go to Garmin.com website and log in and go to update subscriptions. When I attempt to download the file I get a popup which informs me that Edge does not support the Garmin Communicator Plugin.
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An alternative suggested is the revert to Internet Explorer. This works so far in that the computer is ready for download, the device is ready for download but the display stops at the downloading position with the button coloured brown. If the system was working the last button would turn green with advice that the download was complete.
The bar at the bottom of the page flashes green but then reverts to 0%. So it appears that the download has failed. Any suggestions as to a fix? My fix is to go back to a spare Windows 7 PC and get the updates that way.
For me that is the only solution. Hi Thomas, Thank you for posting your query on Microsoft Community. I understand that you are unable to download. We will assist you to resolve the issue. I suggest you to try the steps given below on how to add a website to Compatibility List and check if it helps. Open Internet Explorer.
Click on Alt key in keyboard and click on Tools. Click on compatibility view settings. In the Add this website box type the website address that you want to add.
Click on Ok. If the issue persists, refer the link below to perform to reset Internet Explorer. Disclaimer: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites.
The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Also re-enable the add-ons. Hope the information helps. Let us know the results and feel free to write back to us for further assistance. We’ll be glad to assist. Thank you for your advice, which I have not yet followed, because I also asked Garmin for their advice and theirs did work.
I insert below their advice along with my deviations. It still does not solve the problem with Edge not supporting the Garmin Communicator plugin. However if you have IE on the windows 10 PC it can work. Many thanks Thomas Quote begins Dear Hannah, Thank you for your advice which I followed and I can now download safety camera files using Internet Explorer on my Windows 10 PC. I had to deviate once or twice to get the result and I have indicated below where I had a problem. Many thanks Thomas Dear Thomas Langford, Thank you for contacting Garmin Europe. I am happy to help you with this.
Please ensure you have the latest version of the Communicator Plug-In installed to your computer, to check if this is the latest version please click the below link: I did this and found myself looking at the Edge page with a notice telling me that Edge does not support the Garmin Plugin. The solution here was to open IE and type in the link. This immediately opened a page with the info that I had the latest version of the Plugin. This page will tell you if the Communicator Plug-in is up to date or not, if it is not up to date please follow the steps below to install it:.
Click Download-PC on the right of the page. Click Download. Close ALL Internet Browsers. Click Next. Agree to the Terms. Click Next. Click Exit. Bonecraft serial number torrent.
You will now have the Communicator Plugin installed to your computer. Once you have installed the Plug-In again, you will need to add Garmin to your trusted sites, to do this see below.
Open Internet Explorer. Click Tools. Click Internet Options.
Click the Security tab. Select Trusted sites. Click the Sites button.
Select.garmin.com and click the Remove button, if available. I was not able to do this step. Add buy.garmin.com, my.garmin.com, sso.garmin.com and connect.garmin.com to the list of Trusted Sites. Close the Trusted Sites window. Select Internet and make sure that there is a check in the box for Enable Protected Mode. Select Local intranet, Trusted sites, and Restricted sites one by one and make sure there is not a check in Enable Protected Mode.
Close out of any Internet Explorer windows. Once Internet Explorer has been restarted the issue should be resolved. The above drill worked but I got a popup regarding the danger of not being in Protect Mode for restricted sites. So I went back and enabled the protected mode for restricted sites. I then tried to download the safety camera file again and it worked without any apparent problems. So it looks like it is an unnecessary step to remove the check in Enable Protected Mode for Restricted sites.
For a step by step guide to assist you with this please click the link below: If the steps above do not resolve this issue then there are some settings in Internet Explorer or security software that may need to be configured to allow the login process to work properly. Using another browser such as Firefox may resolve this issue or indicate what is causing the problem. Now it would be best to unplug the device from the computer, reboot the computer and then plug the device back in. If the above instructions haven’t solved the issue, then it would appear a firewall or piece of antivirus software is blocking the installation from completing.
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Please ensure you have the following in your antivirus/firewall software's exceptions list for safe websites:.garmin.com.garmincdn.com Once this is complete, please try running through the installation again. I would suggest ensuring that the username you are currently signed onto the computer as has sufficient Administration rights to run and install programs to the computer.
If the information we have provided have not worked then the final thing would be to try an alternative computer. If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: Please help us improve the service we offer you by taking our Customer Support survey. Please click the following link: Kind regards, Hannah Garmin Europe. I can confirm that the Garmin Communicator plugin seems to be the missing link.
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Annoyingly after a recent PC rebuild I also had to update my camera subscription. I purchased it then spent far too long before I recalled that component.
It was late and I was tired. The update process should not be that painful. I don't believe the errors I received, trying every browser I use, gave any specific direction. The supplied links (VBS scripts?
I'm no expert there) seemed to do nothing, same story with the Trusted Sites fix. I also don't understand why on earth this aspect of Garmin ownership and update isn't tied into the desktop Garmin Express, quite bizarre. Ref: Win7/32, Win10/32, Firefox, Chrome, Internet Explorer.